Customer Advantage Program

Presenting the Matrix Customer Advantage Program (CAP)

Matrix Fitness's dedication to warranty, service, and delivery is absolute. That's why we created the Customer Advantage Program. CAP is our assurance to you that we stand behind everything that bears the Matrix nameplate. It is also the primary reason our machines have the lowest total cost of ownership in the industry.

CAP consists of 3 core promises:

  1. You receive the best standard warranty in the industry, including over two years of coverage on most parts and labor for select Matrix cardiovascular products.
  2. You receive our guarantee on service performance. All service calls will be responded to within 48 hours.
  3. You receive on-time delivery of every order.

An on-site parts program is available for qualifying orders to minimize equipment down time, enabling single-visit repairs by having parts in stock at your facility and eliminating the possibility of backordered parts.